Ovum’s latest ICT Enterprise Insights program found that across 14 industries, the telecoms and banking sectors are most mature in the drive for digital transformation.
These ranged from tackling cybersecurity, to developing digital skills, creating the necessary organization structure & culture, to digitizing processes, creating digital services, to having a clearly articulated digital strategy.
Ovum created a digital maturity index aggregating progress by enterprises in each vertical across the nine steps. While the telecoms sector was most advanced, the overall level of digital maturity is low, with its index score currently at 43.9%, with banking next at 42%; many providers in both sectors are still at early stages or mid-stream levels across most of steps. Indeed, across the 6,300+ enterprises surveyed, only 8% consider themselves to have achieved transformation, and only a fraction over 16% believe they are well-advanced. Almost as many (23%) rate themselves to be still at the early stages.