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World Retail Banking Report 2015

For the second year in a row, improvement in global retail bank customer experience levels has stalled with a decline of less than 1% leaving banks challenged to drive top-line growth, finds the twelfth annual World Retail Banking Report (WRBR) released by Capgemini and Efma. Stagnating global customer experience levels combined with an alarming increase in customers willing to leave their… Continue reading >>

Apple Pay outperforming PayPal in mobile payments

A new survey from 451 Research finds Apple Pay gaining momentum in the mobile payments space, primarily at the expense of PayPal. “Our latest survey shows planned use of Apple Pay has been on an upward trajectory since it became available six months ago – with the service helping to spark consumer demand for mobile payment technologies,” said Andy Golub,… Continue reading >>

Apple Pay struggling to gain bank support outside US

According to several reports over the weekend, Apple is struggling to get the same level of support for its payments brand Apple Pay, outside of the US. Apple is alleged to have begun to contact financial institutions in Ireland and the UK ahead of a possible rollout of its Apple Pay technology later this year, recent findings indicate. The company… Continue reading >>

Google Wallet gaining traction with merchants

Google’s efforts to promote broader adoption of its Google Wallet mobile payment system appear to be gathering momentum. The company earlier this week announced that Dunkin’ Donuts and online food ordering service Seamless have integrated their mobile applications with Google Wallet. The integration allows people using these merchants’ retail transaction applications or using their Websites to pay for purchases using… Continue reading >>

Europeans rapidly adopting mobile payments

The number of Europeans who will use a mobile payment application in 2015 will rise 51% year over year for a total of about 185 million, according to an ING survey. 59% of 14,000 consumers said they are more likely to use bank-associated apps for mobile, compared to 39% of those who will use “named groups” such as Google or… Continue reading >>

Royal Bank of Canada launches Mobile Wallet

Royal Bank of Canada, which over a year ago built its own mobile wallet technology (with partners) that it’s adapted to work with Apple Pay, Android alternatives and the card networks’ host card emulation. It has a patent pending on its RBC Secure Cloud technology. The bank’s goal is to secure a prominent place in customers’ mobile wallets before it… Continue reading >>

Growth in global NFC SIM market

The SIMalliance membership, which represents approximately 90% of the global SIM card market, has reported an 11% year-on-year increase in SIM unit shipments in 2014. Globally, the growth trend for NFC SIM shipments, which has now been evident over the past four years, continued throughout 2014, as units soared by 69% from 78 million in 2013 to 132 million units…. Continue reading >>

Wirecard to enable mobile payments for Kairos Watches

Wirecard and Kairos Watches have announced a collaboration in the field of mobile payment services for wearables. Kairos will use Wirecard`s Payment Software Development Kit for its unique offering of hybrid mechanical smart watches and T-Bands. Wirecard will therefore enable Kairos to offer contactless payment transactions and value added services on every NFC-based terminal around the world. “Kairos Watches believes that the… Continue reading >>

The global mobile money landscape

The mobile money sector is one of the most fluid in the whole of the mobile ecosystem, with more players entering and exiting, new tech and services being launched or trialled. Here’s MEF’s quarterly update on the key players in the landscape. Defined by our Global Working Group it categories the ecosystem into in-store payments, online payments, P2P payments, direct… Continue reading >>

Apple Pay performance problematic at POS

Just months after Apple Pay went live, the adoption rate came in at an impressive 11% of all credit card-owning households and 66% of iPhone 6 owners, according to new research from Phoenix Marketing International among 3,002 credit cardholders. Most adopters (82%) linked a credit card to Apple Pay but over half (53%) linked a debit card and 20% included… Continue reading >>