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World Retail Banking Report 2015

For the second year in a row, improvement in global retail bank customer experience levels has stalled with a decline of less than 1% leaving banks challenged to drive top-line growth, finds the twelfth annual World Retail Banking Report (WRBR) released by Capgemini and Efma. Stagnating global customer experience levels combined with an alarming increase in customers willing to leave their… Continue reading >>

£12.8 billion a week set to be sent through digital banking by 2020

The number of mobile banking users is set to almost double from 17.8 million to 32.6 million by 2020, whilst the number of UK adults using online banking will increase from 27.7 million to over 35 million, according to a report, Future Trends in UK Banking, compiled by the Centre for Economics and Business Research (Cebr). The report also forecasts that… Continue reading >>

Europeans rapidly adopting mobile payments

The number of Europeans who will use a mobile payment application in 2015 will rise 51% year over year for a total of about 185 million, according to an ING survey. 59% of 14,000 consumers said they are more likely to use bank-associated apps for mobile, compared to 39% of those who will use “named groups” such as Google or… Continue reading >>

AmEx Lab testing facial recognition technology

According to a WSJ blog, American Express is experimenting with facial recognition and wearable technology that could turn into new capabilities for some of its mobile apps, including products aimed at customers traditionally underserved by financial services companies. To boost business growth, the company wants to use emerging technologies to appeal to consumers in new segments, such as heavy mobile… Continue reading >>

Massive drop in number of unbanked says World Bank

From 2011 and 2014, 700 million people became account holders at banks, other financial institutions, or mobile money service providers, and the number of “unbanked” individuals dropped 20% to 2 billion adults, says a new report from the World Bank. “Access to financial services can serve as a bridge out of poverty. We have set a hugely ambitious goal –… Continue reading >>

Mobile app use sees emergence of cashless society

Half of European adults with access to a mobile device such as a smart phone or tablet computer expect to use mobile payment apps over the next 12 months, according to an international study of more than 14,000 consumers. While one third (33%) of Europeans have already used a mobile payment app, which allows the user to make payments via… Continue reading >>

Europeans favouring mobile payments

Around 185 million consumers in Europe are expected to use mobile payment apps over the next 12 months, according to an ING survey of more than 14,000 individuals around the world. The survey found that while 33% of Europeans with access to a mobile device such as a smart phone or tablet have already used a mobile payment app, this… Continue reading >>

CBA launches apps for Apple and Android wearables

Commonwealth Bank of Australia (CBA) has released new apps for Apple and Android wearables such as smart watches. CBA’s apps for Android and Apple smart watches will allow users to check their balance, find the nearest ATM and make cardlessATM cash withdrawals with the Cardless Cash function. With the launch of the apps and by offering cardless cash transactions at… Continue reading >>

Poland’s Idea Bank launches mobile ATM fleet

Poland’s Idea Bank is launching a fleet of automobiles fitted with ATMs which can be ordered by smartphone. The bank has fitted four electric BMW i3 automobiles with built-in cash depository ATMs that can be called upon by small businesses using the IdeaBank Money Collection app. Entrepreneurs can also make an advance bookings by entering the desired time and location… Continue reading >>

US mobile banking and mobile financial services

According to research from the Federal Reserve Board, nearly 40% of banked Americans now use their mobile phone to access their accounts. A survey of 2,900 people on behalf of the Fed shows that mobile phones have become ubiquitous; 87% of respondents have handsets, and 71% of these are smartphones, up from 61% a year earlier. Mobile phones have increasingly… Continue reading >>