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World Retail Banking Report 2015

For the second year in a row, improvement in global retail bank customer experience levels has stalled with a decline of less than 1% leaving banks challenged to drive top-line growth, finds the twelfth annual World Retail Banking Report (WRBR) released by Capgemini and Efma. Stagnating global customer experience levels combined with an alarming increase in customers willing to leave their… Continue reading >>

Apple Pay outperforming PayPal in mobile payments

A new survey from 451 Research finds Apple Pay gaining momentum in the mobile payments space, primarily at the expense of PayPal. “Our latest survey shows planned use of Apple Pay has been on an upward trajectory since it became available six months ago – with the service helping to spark consumer demand for mobile payment technologies,” said Andy Golub,… Continue reading >>

Apple Pay struggling to gain bank support outside US

According to several reports over the weekend, Apple is struggling to get the same level of support for its payments brand Apple Pay, outside of the US. Apple is alleged to have begun to contact financial institutions in Ireland and the UK ahead of a possible rollout of its Apple Pay technology later this year, recent findings indicate. The company… Continue reading >>

Google Wallet gaining traction with merchants

Google’s efforts to promote broader adoption of its Google Wallet mobile payment system appear to be gathering momentum. The company earlier this week announced that Dunkin’ Donuts and online food ordering service Seamless have integrated their mobile applications with Google Wallet. The integration allows people using these merchants’ retail transaction applications or using their Websites to pay for purchases using… Continue reading >>

Europeans rapidly adopting mobile payments

The number of Europeans who will use a mobile payment application in 2015 will rise 51% year over year for a total of about 185 million, according to an ING survey. 59% of 14,000 consumers said they are more likely to use bank-associated apps for mobile, compared to 39% of those who will use “named groups” such as Google or… Continue reading >>

Massive drop in number of unbanked says World Bank

From 2011 and 2014, 700 million people became account holders at banks, other financial institutions, or mobile money service providers, and the number of “unbanked” individuals dropped 20% to 2 billion adults, says a new report from the World Bank. “Access to financial services can serve as a bridge out of poverty. We have set a hugely ambitious goal –… Continue reading >>

Wirecard to enable mobile payments for Kairos Watches

Wirecard and Kairos Watches have announced a collaboration in the field of mobile payment services for wearables. Kairos will use Wirecard`s Payment Software Development Kit for its unique offering of hybrid mechanical smart watches and T-Bands. Wirecard will therefore enable Kairos to offer contactless payment transactions and value added services on every NFC-based terminal around the world. “Kairos Watches believes that the… Continue reading >>

Judo Payments builds mobile payments SDK for Xamarin

Judo Payments has announced the launch of its mobile app payments software development kit (SDK) for mobile development solution Xamarin. Xamarin’s platform enables developers to build apps for iOS, Android, Windows and Mac with a single, shared C# codebase – using the same language, APIs and data structure on every platform. Judo has seen a growing demand for Xamarin Components globally…. Continue reading >>

Mobile app use sees emergence of cashless society

Half of European adults with access to a mobile device such as a smart phone or tablet computer expect to use mobile payment apps over the next 12 months, according to an international study of more than 14,000 consumers. While one third (33%) of Europeans have already used a mobile payment app, which allows the user to make payments via… Continue reading >>

The global mobile money landscape

The mobile money sector is one of the most fluid in the whole of the mobile ecosystem, with more players entering and exiting, new tech and services being launched or trialled. Here’s MEF’s quarterly update on the key players in the landscape. Defined by our Global Working Group it categories the ecosystem into in-store payments, online payments, P2P payments, direct… Continue reading >>